Call Center Team Leader - Budapest

  • Budapešť
  • Zákaznická péče
PIRATES* NEEDED

Life is short. We already spend far too much of it at work, so why not do something you enjoy?

Kifli.hu is coming to Budapest as the first international expansion of Rohlik.cz. We are looking to build a team of incredible people with an inherent appetite to disrupt. We are the market leader in Czech Republic, and it is our desire to take Hungary by a similar storm. The retail landscape is changing, people live and shop very differently today than they used to, and it will change again tomorrow. If you want to be part of that journey, then we would love to have you on board.
Let’s share it

Responsibilities

We need a bright spark to lead our contact centre team. We don’t want to give our customers too many reasons to contact us, but when we do, we need to make sure that we handle their issues quickly and correctly, and with a bit of love too. We also want to make sure that other customers don’t contact us for similar reasons, so a large part of your job is the prevention of complaints.

If you’ve managed a Contact Centre before, then you will know precisely what the role is about. You will need to be the guru of our products and processes, and be able to manage the handling of all issues related to them.

"*"Being a Kifli PIRATE is a mindset. You won’t be sword-fighting, wearing an eye patch or sailing a ship, but you will be the sort of person who always wanted a pirate adventure, and hated the idea of joining the navy. And the navy? Our slow and fussy competitors in grocery online shopping with tied processes, administration a bureaucracy which kill creativity, speed and freedom.

We like people who

  • Will always want to do what’s right for our customers, they are the boss, they pay the wages.
  • Can be a great leader to others, and can keep a clear head while all others are losing theirs.
  • Have great analytical skills, and the ability to quickly identify trends and problems.
  • Have good language skills, you will need to be fluent in Hungarian, pretty fluent in English (B2/C1) and if you can speak Slovak or Czech then that would be handy.

We offer

  • You will be part of start-up of an e-commerce project in Hungary, which is already the most successful one in the Czech Republic.
  • We will implement your good ideas immediately.
  • Your work will have a direct impact on our business results.
  • You can start right away, but we surely wait for the right one.
  • Last but not least, we offer a fair reward and the possibility of professional growth and education.

Let’s work with us

Tell us something about you and let’s meet

Here attach CV your CV and other documents
Recruiter
Valovičová Dominika
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